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Frequently
Asked Questions
 Frequently
Answered Questions:
General
How much does
domain registration cost?
The cost for domain registration is $35 per year. This
is inclusive of all registrar fees. You may select a
registration term of 1 - 10 years. We bill our customers
directly, and remit the registration fee to the official
ICANN accredited registrar.
Charges will
appear on your credit card statement as Dynaserve
Technologies Ltd. Dynaserve is a Canadian company,
and the final charges appearing on your statement may
vary slightly depending on the US exchange rate on the
day of billing.
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Is
webhosting included with the domain registration?
The domain registration fee covers the cost of
domain registration only. Webhosting is NOT
included. The free under construction page we provide is
a generic non-customizable page.
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Can I
cancel my domain registration?
No. The registrar has a very strict cancellation
policy. Once a registration has been processed it is non-cancelable
and non-refundable.
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How do I
contact Dynaserve?
Please send email to support@dynaserve.com.
You may speak directly to one of our customer service
representatives Monday - Friday, between 9:00am -
6:00pm Pacific Standard Time at (604) 532-9941.
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Domain
Registration
How long does it take to process the registration?
Once your domain
application has been submitted, it must be reviewed by
our staff to ensure accuracy and completeness, and to
verify payment. Domain applications are then submitted
to the Registrar for registration, and will be added to
the root name servers within 24hours.
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I just
registered my domain - why does it still show up as
'available'?
Please allow up to 24hours for your new domain
registration(s) to be added to the root name servers.
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Will I
receive confirmation once my domain registration has
been completed?
No. We do not send final confirmation of
registration. Please allow 24Hours for your new
registration to be added to the root name servers, then
search for your domain using the search box on our site.
You will see your domain record. The WHOIS record serves
as your official proof of ownership. You will be
notified if there is a problem with your submission.
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Domain
Transfer
How do I
transfer my domain to my webhosting ISP?
Email DNS modifications to dnsadmin@dynaserve.com
and we will update your domain record. In the subject
line put 'DNS Change'. In the body of the email specify
the domain name you wish to transfer, and the Primary
and Secondary DNS information (hostnames and IP numbers)
of the ISP that will be hosting your site. Transfer
requests must come from the email address of the
registered domain owner.
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How do I
transfer my domain to Dynaserve for Free Domain Parking
or Domain Forwarding?
Please contact the registration service you
originally used to register your domain name, and
request the DNS change through them.
You will need to provide the following information to
transfer your domain to our servers:
Dynaserve Primary and Secondary Nameserver information:
NS1.DYNASERVE.COM 209.153.215.205
NS2.DYNASERVE.COM 209.153.215.206
Dynaserve Technical Handle (Internic): AD5854-ORG. If you are transferring to us to use our
Domain Forwarding service, please complete a Domain
Forwarding order as well.
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How long
does a domain transfer take?
Domain transfers typically take 36hours to take
effect and propagate throughout the Internet. The
Registrar is currently experiencing extended delays in
processing transfers due to high volumes.
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How can I
check to see if my DNS Transfer has been completed?
You can search your domain record at www.NSIRegistry.com
to see the new Primary and Secondary DNS information of
your webhosting ISP.
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Is there
any cost to transfer my domain?
No. There is no cost to transfer your domain name to
or from our servers.
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Domain
Record Modifications/Updates
How do
I update my domain record?
To update your domain record please login to our Domain
Control Panel. You will require the username and
password you provided when you submitted your domain
name registration. You may also request changes to your domain records (DNS,
Technical contact, etc) at any time via email. Please
direct any modification requests to dnsadmin@dynaserve.com
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Why can't I modify my domain record at
networksolutions.com?
Networksolutions is no longer the central source for
domain names - there are many new ICANN accredited
registrars worldwide. We do not submit registrations
through Network Solutions, therefore you can not view or
modify your domain records there. Please submit any
domain modifications directly to us at dnsadmin@dynaserve.com
and we will update your domain record accordingly.
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Domain
Forwarding
What
is Domain Forwarding?
Domain forwarding allows you to redirect traffic
from your domain name to another URL. With domain
forwarding you can have a FREE website from a free
hosting ISP, or personal web space at your local
Internet Service Provider (ISP), and access it from your
new domain - with no monthly hosting fees!
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How
do I order Domain Forwarding?
To order Domain Forwarding please use our online
setup form at:
http://www.canadadomains.com/setup.htm
Please note that there is an additional charge for this
optional service. Domain Forwarding is $49.95US/year.
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How
long does it take to setup my domain forwarding account?
It typically takes 24-48 hours after submission for
your domain forwarding to be setup. Once the setup is
complete, we will send you a confirmation email.
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How
do I make changes to my domain forwarding?
You may change your Domain Forwarding information
(Destination URL, Page Title, Keywords &
Description) at any time by filling out our online setup
form at:
http://www.canadadomains.com/setup.htm
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Why
do I have to enter keywords and description?
You enter keywords and description so that when you
are submitting your site to search engines, the search
engine will be able to index the site properly.
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Do
you submit my website to the search engines?
No. We do not submit your site to the search
engines.
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What
is Domain Cloaking?
Domain Cloaking hides the destination url of your
website. Once you arrive at your destination URL, all
links will be active as usual, however the location URL
in your browser will always say www.YourDomain.com.
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Email
Forwarding
How do I order Email Forwarding?
To order Email Forwarding please use our online
setup form at:
http://www.canadadomains.com/setup.htm
Please note that there is an additional charge for this
optional service. Domain Forwarding is $25US/year.
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How
long does it take to setup my Email forwarding account?
It typically takes 24-48 hours after submission for
your email forwarding to be setup. Once the setup is
complete, we will send you a confirmation email.
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How
do I make changes to my Email Forwarding?
You may change your Email Forwarding information
(Destination email address, or email address at your
domain name) at any time by filling out our online setup
form at:
http://www.canadadomains.com/setup.htm
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Domain
Parking
How
do I get my Free 'Under Construction' page?
When you register your domain through Dynaserve, you
automatically receive a free 'under construction' page.
If you transfer your domain name to us for free parking,
once we have received confirmation of the transfer we
will provide you with a free under construction page.
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Can
I customize my 'Under Construction' page?
The 'under construction' page is generic, and is not
editable or customizable. If you would like publish
content under your domain name, you will need a web
hosting or Domain Forwarding account. |
